You cannot cancel your order yourself, but we can of course help you. The order can only be cancelled before it has been shipped and our warehouse has started working with the order. After that we cannot guarantee cancellation.

Unfortunately, we cannot make changes to orders once they have been finalized. However, once your order has been delivered to you and the conditions for the exchange are met, you can make an exchange by following the steps in our return and exchange policy.

To change your shipping address, you must contact our customer service team. Shipping address can only be changed before the order is shipped.

You can make your payment securely via our website with your credit card or debit card. All transactions are secure and encrypted. We never store your credit card information.

Please email our customer service team at orders@peploum.com with your order number and billing address. However, please note that if your order has already been processed and shipped, we cannot change the details of your order.

All our shipping is free. However, shipping costs for exchanges or returns belong to our customers. If you provide shipping with our contracted Mng Cargo, you can send return and exchange products with more affordable pricing. You can send using our Mng Cargo return/exchange code: 1357641186.

Usually your order will be shipped within 1-2 business days. This period may vary depending on the density.

Under normal circumstances, your cargo will reach you within 1-3 business days, but please note that this period may vary depending on the density of the cargo company and your region.

Once your order is shipped, you will receive an email notification with a tracking link. You can also visit MNG Kargo's website with the tracking number provided.

Although we make all reasonable efforts to ensure your order is delivered within the specified timeframe, we cannot accept liability for late deliveries once the order has left our distribution centre. Our customer service team will do their best to notify you of any unexpected delays.

If you are having trouble tracking your order, please email orders@peploum.com.

You can choose your size by looking at the size on the mannequin and the size of the mannequin in the product description section. Also, there is a "Find My Size" option on the Add to Cart button on the product pages of many of our products. You can find the size that suits you best by clicking this button and entering the required information.

You can find the care instructions for each garment in the "Product Description" section. You can also find this information on the inside label of our products. To ensure you enjoy your Peploum pieces for a long time, please make sure to use each product according to the care instructions.

Please subscribe to our product email newsletter to be notified when the product comes back into stock.

In most cases, this is due to the policies of the card issuing bank. Please contact your credit card provider to find out the reason and whitelist the transaction.

Please make sure your order confirmation email is not in your junk/spam folder. If you have not received your order confirmation email within an hour, please contact our customer service team at orders@peploum.com regarding the status of your order and they will review your request.

Please make sure you are logged in with the correct email address and correct password. If you need to reset your password, click the "Forgot Password" button.

If you experience further issues, please contact info@peploum.com.

We're sorry to see you go. Peploum newsletters bring you early access, special offers and style inspiration. If you still want to cancel your subscription, you can do so by contacting us at hello@peploum.com.

We recommend creating an account for a faster checkout process, but you can also place your order as a guest.

The shipping cost of the products that are requested to be exchanged or returned belongs to our customers. Peploum does not accept exchange/return for cargoes sent with the recipient's payment. If you provide shipping with Mng Cargo, which we have an agreement with, you can send return and exchange products with more affordable pricing. You can send using our Mng Cargo return/exchange code: 1357641186.

Our exchange/return address: İkitelli Organized Industrial Zone, Başakşehir, Fatih Industrial Site, 3-B Block, No:2, 34490 Başakşehir/İstanbul

Please contact our Customer Support team at orders@peploum.com. You must include the following in the email:

You have fourteen (14) days after receiving your order to request a return authorization code and return the unwanted item(s).

If you would like to exchange an item, please contact our customer support service as soon as possible after receiving your initial order. Please email orders@peploum.com and include:

• Order Number
• Your Name - Your Surname
• Email Address
  
• Your Change Request

Although we make all reasonable efforts to ensure your order is delivered within the specified timeframe, we cannot accept liability for late deliveries once the order has left our distribution centre. Our customer service team will do their best to notify you of any unexpected delays.

If you are having trouble tracking your order, please email info@peploum.com.

For information on products, orders, returns and exchanges and all online support, please do not hesitate to contact us at orders@peploum.com or through our social media accounts.

Our team will respond to all your questions during our working hours, depending on the busy period.